Welcome to FHL Patient Financial Services:

The purpose of this section is to provide you with answers to some of your questions regarding insurance, invoice payment, and the billing process.  Our customer friendly FHL Billing Department is available for additional support.

FHL Billing Department:

By phone:

Monday – Friday 8am – 4pm
Please have your insurance information available.

By mail:

Florida Hospital Laboratories Billing Department
PO Box 538800
Orlando, FL 32853-8800

Insurance Information – Do you know what laboratory services are covered by your health insurance plan? To find out if Florida Hospital Laboratories accepts your health insurance plan, or if you have a question about coverage, contact your insurance company or our Billing Department. If your insurance does not cover services provided by Florida Hospital Laboratories, your financial responsibility may be significantly higher.

View Our Insurance list

Medicare/Medicaid – Florida Hospital Laboratories accepts Medicare and Medicaid. At the time of service you will be asked to present your insurance card as well as your personal ID. Medicare requires we check the diagnosis by the ordering physician to ensure that the specific tests or procedures are covered by Medicare. Medicare has the right to not pay for tests, services and procedures it believes are not required to address the diagnosis.

Making Arrangements- You will be responsible for the cost of services not covered by your insurance.  If you do not have health insurance and need to make financial arrangements, contact our Billing Department. Payments can be made by check, money order, debit card and or credit card, Visa, MasterCard, Discover, and American Express.

Online Patient Account Center
Using our on-line Patient Account Center allows you to manage your FHL account securely and conveniently from any computer. You can

  • Make payments
  • Update your information
  • Make queries regarding your account

Our on-line Patient Account Center supports the following payment methods:

  • Credit cards (Visa, MasterCard, Discover, and American Express)
  • Personal check
  • e-Check
  • Money order

Go to Florida Hopital Online Bill Pay >>

Third Party Billing (Insurance)
FHL will submit a claim for your laboratory services to your insurance company. In order to submit a claim, the following information is required:

  • Complete Patient Information
    •  Name – First, Last, Middle Initial
    •  Date of Birth
    • Sex/Gender
  • Address
  • Ordering Physician Name
  • Insurance Company Name and Address
  • Policy Number (Attach copy of Insurance Card)

Go to Billing FAQ >>

Affordable Care Act Health Insurance Marketplace

Introduced on October 1, 2013, the Health Insurance Marketplace offers insurance plans to individuals regardless of past or current medical conditions. Its goal, under the Affordable Care Act (ACA) is to have most Americans covered by a health insurance plan by January 1st of 2014. Those not covered by a health insurance plan by that date may incur a fine.

If you are currently uninsured, have been notified that your existing plan is being cancelled, or wish to compare your current coverage costs to those in the new Health Insurance Marketplace, visit www.healthcare.gov or call 800-318-2596 to sign up for a healthcare plan and learn more about the options available.

Visit www.healthcare.gov