CLIENT SUPPORT:

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The goal of our teams of qualified professionals is to exceed expectations and enhance your laboratory experience.

Client Services Department:

Contact our knowledgeable and caring Client Service representatives at (407) 303- 8561 or 1-800-406-0736. They are available to answer any questions regarding:

  • Test Results
  • Special Test Requests
  • Ordering Supplies
  • Courier Dispatch
  • Add-on Test Requests
  • Technical Assistance
  • Referral services to technologists/pathologists

Courier Services Department:

Our dedicated Courier Department provides routine and stat courier services to over 1900 provider locations and 25 hospitals throughout the state of Florida.  Please contact 407-303-8561, option 3 or visit our web-site flhosplab.com to access the following services:

  • Integrated Courier management system to ensure accurate patient identification and specimen tracking
  • Web-based supply ordering system
  • Routine and STAT specimen transport
  • Timely delivery of patient reports and requested supplies

Phlebotomy Department:

Our highly skilled phlebotomy team provides blood collection services for skilled nursing facilities, assisted living communities, hospitals and Patient Service Centers.  Please contact 407-303-8561, option 1, to request these services:

  • Dedicated team for Skilled Nursing Facilities
  • Age-specific expertise for community-based Patient Service Centers
  • Staff credentialed by a Phlebotomy Certification program

Sales and Marketing Department:

Our team of experienced sales professionals will personally work with FHL clients to ensure service and patient care needs are met.  Our customer focused services include:

  • Business Development
  • New Client Orientation
  • Field Service Support and Client Resources
  • Client Education
  • Test information and procedural updates
  • Web Portal Connectivity Training and Support

Outreach Services Information Systems Department:

FHL Outreach Services Information Systems Department is privileged to provide Central Florida practitioners with quick, accurate laboratory results to help practitioners deliver excellent patient care.

  •  Our skilled staff constantly works to provide creative solutions to help customize practitioner needs:
  • Comprehensive on-line Test Compendium listing over 2000 routine and specialized tests
  • EMR / EHR interface connectivity for Meaningful Use compliance
  • Multiple Electronic Report delivery options
  • Multi-System maintenance
  • New practice set-up and maintenance
  • Customizable print scheduler reports such as Infection Control and Epidemiology reporting
  • Software Analysis
  • Collaborate with affiliated AH1 Hospitals to provide reference laboratory services

Our Client Support teams meet the highest quality standards and strive to be your “Lab for Life”.